Kelly Lohr

Fjord

My work at Fjord focuses on guiding our clients to innovate and modernize to meet the latent needs of their customers and employees.

Project Thoroughbred

How might we understand the human impacts of modernizing a 25 year old legacy system foundational to the core function of a major logistics business?

Our client requested a preliminary assessment to qualify what it might look like to modernize their 25 year old logistics management system. They wanted a design-led approach to understanding the current state problems, both from a user and technology perspective, as well as a vision for what a modernized ecosystem could look like.

Project Hummingbird

How might we elevate the redesign of a portal to speak to the holistic value of a customer's experience?

Our client sought to reimagine its existing customer portal experience to drive higher customer value. We partnered with our Accenture Strategy industry SMEs to deliver a redesigned portal and holistic customer experience strategy

IBM

While at IBM I worked with IBM Talent, The Weather Company, Analytics Solutions, and IBM Design for Client Services.

Project Trident

How might you integrate a new way of selling into the behaviors of 14,000 IBM employees?

IBM's Global Business Services is introducing Offering Management as a strategic effort to package IBM solutions and capabilities and make them repeatable as they go to market.

Our team was asked to create a better understanding of how IBM sellers might adopt these offerings and present a point of view on how Design Thinking might play a role.

CBA

How might you create user centricity around a system created for corporate compliance?

Procurement systems are used by large companies to optimize company purchasing by creating a catalog of preferred products for employees to purchase.

My team was asked to create a more user centric design for a new procurement system powered by IBM Watson. 

Hack Hours

How might you expand your design prototyping skillset?

Hack Hours brings circuit making and Internet of Things experimentation to IBM Studios to promote maker culture and the merging of design and technology. 

User Experience Practices

How might you strategically grow the user experience practice of a diverse team of designers?

For a brand new team, with a brand new mission at IBM, User Experience Practices is an intentional effort to grow the careers of all user experience designers through craft, inspiration, and community.